Account Coordinator (Remote Friendly)
Company: Mission Lane LLC
Location: Little Rock
Posted on: January 25, 2023
|
|
Job Description:
Mission Lane is revolutionizing access to financial tools to
pave a clear way forward for millions of Americans on the path to
financial success. We strive to create solutions no one ever has
before, to redefine the financial industry for the better. Sound
like a mission you could get behind? We're looking for thoughtful
problem-solvers with big hearts, the ability to speak easily &
confidently, and the innate desire to exceed customer expectations,
to join our rapidly expanding Customer Advocacy department as
Account Coordinators. Account Coordinators can choose to work from
our beautiful headquarters office in Richmond, VA, or from their
homes, or a little bit of both! We are currently hiring remote
Account Coordinators in AR, AZ, FL, MO, NV, PA, TX, UT and VA.
About you: You've developed your skills with 1+ year(s) experience
in any professional environment where going above and beyond for
your customers is the number one priority. We've found that
everyone from recent grads, tenured call-center professionals,
collections agents, outbound sales reps, and customer service
professionals from the retail, restaurant and hospitality
industries are well prepared for success in this key role. If any
of these sound like you - and if you're ready to launch your career
and GROW along with us - we'd love to hear from you! The perks
include: 20 days PTO + 6 paid holidays Ability to work 100%
remotely or at our office in Richmond, Virginia - or a little bit
of both! Competitive hourly rate + bonus potential Medical, dental
and vision coverage, including a 100% company-paid employee-only
option All IT equipment provided for you $40 per month Internet
Stipend $100 per month (after tax!) Thrive Stipend - to use in any
way that helps you thrive TONS OF opportunities for advancement at
a fast-growing company! The impact you'll make: You'll drive
forward our mission of financial inclusion by serving as the voice
of Mission Lane. When our customers speak with you, they'll know
that their financial well-being is your number one priority. In
this role, you'll work full time on one of the following teams: As
an Account Coordinator on the Servicing or FDI Team, you'll take
calls from current customers and use your communication, critical
thinking, and problem solving skills to help them succeed with our
products. As an Account Coordinator on the Collections or
Recoveries Team, you'll make calls to customers who have fallen
behind on payment, approach them with dignity and respect, and help
them improve their financial health. You'll thrive in this role if:
You have 1+ years experience going above and beyond for customers,
in any industry You have some sales or negotiation experience, or
the demonstrated ability to speak persuasively You're a critical
thinker with problem-solving skills You're savvy with the use of
technology & software You have solid written and verbal
communication skills You have great interpersonal skills, and an
ability to adapt to the situation You're resourceful, resilient,
and thrive in a fast-paced environment You can multitask while
speaking with customers You have a High School diploma or GED If
you choose to work remotely: A private, quiet, distraction-free,
interruption-free work area is a requirement for success in the
role. #LI-Remote #LI-HS1 At Mission Lane, we're looking for people
who have the courage to take on new challenges. If you need
accommodations to perform at your highest potential throughout the
application and/or interview process, don't hesitate to reach out.
We're committed to ensuring our team members have balance in their
lives. Our comprehensive benefits package* provides the support you
need to thrive at work and at home. Work: An engaging culture with
access to training programs and advancement opportunities Life:
Full health, dental, and vision benefits, Flexible Spending Account
(for medical and childcare expenses), paid parental leave, and a
401k Company Match Balance: Generous PTO, flexible schedules, a
Calm App subscription, and more. *Benefits may vary by location
More about Mission Lane: Mission Lane is based in the U.S., with
offices in Richmond, Virginia & San Francisco, California. Founded
in December 2018, we've rapidly grown to almost 2 million
customers. It all started with a realization: nearly fifty percent
of the adult population in the U.S. doesn't have access to a clear
line of credit. And by "clear" we mean credit without crazy fees
that only increase debt. Most traditional credit card companies
either overlook or overcharge this group because they have
less-than-prime credit scores or no score at all. We decided this
just wouldn't do. We understand that everyone doesn't have the same
opportunities. We also know that everyone joins us at different
stages of their financial journeys. Providing access to clear
credit was a critical first step, but our work isn't done. We are
actively developing new products designed to meet our customers
where they are, according to their needs. We get it - life happens
. That's why Mission Lane is hard at work paving a better way
forward. Just like for our customers, Mission Lane creates
opportunities for our employees to learn, grow, and prosper. We
strive to create an environment that brings out the best in
everyone, everyday. Mission Lane is an Equal Opportunity Employer
committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex, race, color, age, national origin, religion,
physical and mental disability, genetic information, marital
status, sexual orientation, gender identity/assignment,
citizenship, pregnancy or maternity, protected veteran status, or
any other status prohibited by applicable national, federal, state
or local law. Mission Lane is not currently accepting applications
from Colorado, California, Washington State, or New York City.
Additionally, we're not sponsoring new applicant employment
authorization and please, no third-party recruiters.
Keywords: Mission Lane LLC, Little Rock , Account Coordinator (Remote Friendly), Other , Little Rock, Arkansas
Click
here to apply!
|