Account Coordinator (Remote Friendly)
Company: Mission Lane LLC
Location: Little Rock
Posted on: January 26, 2023
Mission Lane is revolutionizing access to financial tools to
pave a clear way forward for millions of Americans on the path to
financial success. We strive to create solutions no one ever has
before, to redefine the financial industry for the better. Sound
like a mission you could get behind?
We're looking for thoughtful problem-solvers with big hearts, the
ability to speak easily & confidently, and the innate desire to
exceed customer expectations, to join our rapidly expanding
Customer Advocacy department as Account Coordinators.
Account Coordinators can choose to work from our beautiful
headquarters office in Richmond, VA, or from their homes, or a
little bit of both! We are currently hiring remote Account
Coordinators in AR, AZ, FL, MO, NV, PA, TX, UT and VA.
You've developed your skills with 1+ year(s) experience in any
professional environment where going above and beyond for your
customers is the number one priority.
We've found that everyone from recent grads, tenured call-center
professionals, collections agents, outbound sales reps, and
customer service professionals from the retail, restaurant and
hospitality industries are well prepared for success in this key
role. If any of these sound like you - and if you're ready to
launch your career and GROW along with us - we'd love to hear from
The perks include:
- 20 days PTO + 6 paid holidays
- Ability to work 100% remotely or at our office in Richmond,
Virginia - or a little bit of both!
- Competitive hourly rate + bonus potential
- Medical, dental and vision coverage, including a 100%
company-paid employee-only option
- All IT equipment provided for you
- $40 per month Internet Stipend
- $100 per month (after tax!) Thrive Stipend - to use in any way
that helps you thrive
- TONS OF opportunities for advancement at a fast-growing
The impact you'll make:
You'll drive forward our mission of financial inclusion by serving
as the voice of Mission Lane. When our customers speak with you,
they'll know that their financial well-being is your number one
priority. In this role, you'll work full time on one of the
As an Account Coordinator on the Servicing or FDI Team, you'll take
calls from current customers and use your communication, critical
thinking, and problem solving skills to help them succeed with our
As an Account Coordinator on the Collections or Recoveries Team,
you'll make calls to customers who have fallen behind on payment,
approach them with dignity and respect, and help them improve their
You'll thrive in this role if:
- You have 1+ years experience going above and beyond for
customers, in any industry
- You have some sales or negotiation experience, or the
demonstrated ability to speak persuasively
- You're a critical thinker with problem-solving skills
- You're savvy with the use of technology & software
- You have solid written and verbal communication skills
- You have great interpersonal skills, and an ability to adapt to
- You're resourceful, resilient, and thrive in a fast-paced
- You can multitask while speaking with customers
- You have a High School diploma or GED
If you choose to work remotely:
- A private, quiet, distraction-free, interruption-free work area
is a requirement for success in the role.
At Mission Lane, we're looking for people who have the courage to
take on new challenges. If you need accommodations to perform at
your highest potential throughout the application and/or interview
process, don't hesitate to reach out.
We're committed to ensuring our team members have balance in their
lives. Our comprehensive benefits package* provides the support you
need to thrive at work and at home.
- Work: An engaging culture with access to training programs and
- Life: Full health, dental, and vision benefits, Flexible
Spending Account (for medical and childcare expenses), paid
parental leave, and a 401k Company Match
- Balance: Generous PTO, flexible schedules, a Calm App
subscription, and more.
*Benefits may vary by location
More about Mission Lane:
Mission Lane is based in the U.S., with offices in Richmond,
Virginia & San Francisco, California. Founded in December 2018,
we've rapidly grown to almost 2 million customers.
It all started with a realization: nearly fifty percent of the
adult population in the U.S. doesn't have access to a clear line of
credit. And by "clear" we mean credit without crazy fees that only
increase debt. Most traditional credit card companies either
overlook or overcharge this group because they have less-than-prime
credit scores or no score at all. We decided this just wouldn't
We understand that everyone doesn't have the same opportunities. We
also know that everyone joins us at different stages of their
financial journeys. Providing access to clear credit was a critical
first step, but our work isn't done. We are actively developing new
products designed to meet our customers where they are, according
to their needs.
We get it - life happens . That's why Mission Lane is hard at work
paving a better way forward.
Just like for our customers, Mission Lane creates opportunities for
our employees to learn, grow, and prosper. We strive to create an
environment that brings out the best in everyone, everyday.
Mission Lane is an Equal Opportunity Employer committed to
diversity and inclusion in the workplace. All qualified applicants
will receive consideration for employment without regard to sex,
race, color, age, national origin, religion, physical and mental
disability, genetic information, marital status, sexual
orientation, gender identity/assignment, citizenship, pregnancy or
maternity, protected veteran status, or any other status prohibited
by applicable national, federal, state or local law.
Mission Lane is not currently accepting applications from Colorado,
California, Washington State, or New York City. Additionally, we're
not sponsoring new applicant employment authorization and please,
no third-party recruiters.
Keywords: Mission Lane LLC, Little Rock , Account Coordinator (Remote Friendly), Other , Little Rock, Arkansas
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