Senior Sales & Solution Architect
Company: Concentrix
Location: Little Rock
Posted on: January 26, 2023
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Job Description:
Job Title:Senior Sales & Solution ArchitectJob DescriptionYou
are a results-oriented Senior Sales Solution Architect and are
responsible for driving new business solutions for clients through
successful implementation of expansion strategies. You understand
the BPO landscape and convey years of BPO solutions experience into
actionable solutions. You work with urgency striving for full
collaboration, laterally, vertically, internally and externally.
You will successfully establish business relationships at the
highest levels within the client organization, with the goal of
expediting scalable solutions within a complex global environment.
Utilizing your contrarian mind set, you understand how to navigate
in a highly matrixed environment to leverage your BPO knowledge and
skills, the Concentrix valued propositions, and drive initiation
and transformation for the client and Concentrix. IF YOU are ready
for a CHALLENGE, IF YOU want to be surrounded by EXCEPTIONAL
colleagues, IF YOU are FANATICAL, BOLD and TENACIOUS in your
pursuit of EXCELLENCE than Concentrix is the place to be!If you are
an experienced Sales Engineer, please read on!Our Team enjoys the
ability to work remotely and this position can be based anywhere in
the US. We enjoy a compelling and rewarding work environment.You
are a results-oriented Senior Sales Solution Strategist and are
responsible for driving new business solutions for clients through
creative designs of the customer experience. You understand the
experience design landscape and convey demonstrated experience in
building powerful customer journeys into actionable solutions. You
will build relationships and orchestrate diverse resources across
our organization as the lead responsible for crafting a cohesive
solution to a client challenge with the goal of expediting scalable
solutions within a complex global environment. Utilizing your
contrarian mindset, you understand how to navigate in a highly
matrixed environment to leverage your knowledge and skills, the
Concentrix valued propositions, and drive initiation and
transformation for the client and Concentrix. IF YOU are ready for
a CHALLENGE, IF YOU want to be surrounded by EXCEPTIONAL
colleagues, IF YOU are FANATICAL, BOLD, and TENACIOUS in your
pursuit of EXCELLENCE then Concentrix is the place to be!If you
have a passion for being an Experience Design Solutions Expert,
please read on!Our Team enjoys the ability to work remotely, and
this position can be based anywhere in the US. We enjoy a
compelling and rewarding work environment.What You Will Do:**What
You Will Do:**+ Design customized customer experience solution
proposals for clients, focused on Customer Relationship Management
Solutions in Contact Center / Front Office, and/or associated back
office/ processing center offerings developing CX solutions within
a complex operational environment+ Leverage and apply our subject
matter experts knowledge of market insights/trends and competitive
landscape, specifically around the technology applied in the
Experience Center/Contact Center or CX business i.e. Process
Automation / Analytics / Omni-Channel, etc. while managing business
transformation with demonstrable improvements in process+ Use your
commercial/pricing acumen to provide rates to the client. Models
include gain share and transformational design, as well as unit
pricing such as per resource, per hour, and per minute. Ultimately,
you will help deliver a quantifiable solution to the client meeting
their business case needs+ Collaborate with all levels of our
organization, including senior executives in sales, products, and
operations, and in several countries; lead the preparation and
participation in, either remoting or directly on-site, a variety of
client-facing activities, such as presentations, site visits, due
diligence sessions, etc+ Identifies the best-fit blend of
analytics, technology, and operations talent to bring the solutions
value to the client, their customers and to the company developing
transformational business cases and creative commercial models that
allow stakeholders to achieve their innovation, service, and
financial goals+ Serves as an internal subject matter expert (SME),
and when needed, client-facing external SME, on key topics in the
customer experience space, including traditional contact center
offerings, analytics, and technology offerings, as well as trends
in the customer experience / Customer care industry+ Contributes to
the continuous improvement efforts on the Solutions team**Who You
Are:**+ 5 years or more experience in an advanced experience center
/ Professional Business Services Solutions Provider, creative
customer strategies, customer experience analytics and/or design
practitioner role, solutions, consulting, or equivalent.+ Bachelors
degree in related field preferred+ Excellent written and verbal
communications skills+ Strong business acumen; Strong design
thinking+ Engaging executive presentation skills+ Client-facing
experience+ Leading and closing projects on time+ Excellent
communication skills, both written and verbal. Ability to
effectively present information to internal and external
associates+ Strong leadership skills and record of working through
internal and external collaboration**Why YouShould Choose a
Concentrix Career:****Our Culture**+ You join a team:+
**fanatical** about our clients and staff+ with high **integrity**
with exemplary character+ **tenacious** in our pursuit of
excellence+ who values **knowledge, openness, and transparency**+
with **contrarian** views on how to run a business+ who are
**bold** in our decisions and **disruptive** in the marketplace+
that **invests** in the future+ where all **contribute** and are
one Concentrix.**How We Operate** - Three principles guide the way
we operate as a business+ **Visibility** throughout the
organization allows us to quickly see and address problems and
opportunities+ **Velocity** let's us quickly adapt to and
anticipate changes in the marketplace and in our clients'
businesses+ **Value** to our staff, clients, and shareholders is
considered and upheld in all we do.**Disclaimer**The above
statements are intended to describe the general nature and level of
work being performed by people assigned to this job. They are not
intended to be an exhaustive list of all responsibilities, duties,
and skills required of personnel working within this job title.This
is a full-time direct hire position.No sponsorship is available at
this time.No third-party firms.**C** **o** **ncentrix is an equal
opportunity employer and an E-verify participant. Concentrix
considers qualified applicants without regard to race, color,
religion, sex, national origin, age, sexual orientation, gender
identity or expression, veteran status, disability status or any
other legally protected
characteristic.****\#LI-Remote**Location:USA, MO,
Work-at-HomeLanguage Requirements:Time Type:Full
time**Mission:****We will be the greatest customer engagement
services company in the world, rich in diversity and talent. We
will get there by embracing our culture.****About
Concentrix:****Were a company like no other. We are fanatical about
our staff and are constantly helping them grow and achieve their
career goals. We are a global workplace that offers YOU infinite
possibilities!****Company Overview:****In a world full of average,
we stand out. We believe experience is everything. Period. To
achieve outstanding results, were disrupting the market by being
absolutely obsessed with making our clients businesses better. We
bring together the brightest and most creative minds in business,
cutting-edge technology solutions, proven design thinking expertise
and exceptional customer experience centers. Our clients notice the
difference too in increased customer loyalty, improved business
performance and differentiation in their markets. As a diverse,
global organization, we have unconventionally fresh ideas and
deliver extraordinary customer experiences for more than 450 of the
worlds best brands. Concentrix. A passionate company powered by
passionate people.**Concentrix CVG Corporation
isanEEO/AA/M/F/Vet/DisabilityEmployer.
Keywords: Concentrix, Little Rock , Senior Sales & Solution Architect, Other , Little Rock, Arkansas
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