Senior Sales & Solution Architect

Company: Concentrix
Location: Little Rock
Posted on: January 26, 2023

Job Description:

Job Title:Senior Sales & Solution ArchitectJob DescriptionYou are a results-oriented Senior Sales Solution Architect and are responsible for driving new business solutions for clients through successful implementation of expansion strategies. You understand the BPO landscape and convey years of BPO solutions experience into actionable solutions. You work with urgency striving for full collaboration, laterally, vertically, internally and externally. You will successfully establish business relationships at the highest levels within the client organization, with the goal of expediting scalable solutions within a complex global environment. Utilizing your contrarian mind set, you understand how to navigate in a highly matrixed environment to leverage your BPO knowledge and skills, the Concentrix valued propositions, and drive initiation and transformation for the client and Concentrix. IF YOU are ready for a CHALLENGE, IF YOU want to be surrounded by EXCEPTIONAL colleagues, IF YOU are FANATICAL, BOLD and TENACIOUS in your pursuit of EXCELLENCE than Concentrix is the place to be!If you are an experienced Sales Engineer, please read on!Our Team enjoys the ability to work remotely and this position can be based anywhere in the US. We enjoy a compelling and rewarding work environment.You are a results-oriented Senior Sales Solution Strategist and are responsible for driving new business solutions for clients through creative designs of the customer experience. You understand the experience design landscape and convey demonstrated experience in building powerful customer journeys into actionable solutions. You will build relationships and orchestrate diverse resources across our organization as the lead responsible for crafting a cohesive solution to a client challenge with the goal of expediting scalable solutions within a complex global environment. Utilizing your contrarian mindset, you understand how to navigate in a highly matrixed environment to leverage your knowledge and skills, the Concentrix valued propositions, and drive initiation and transformation for the client and Concentrix. IF YOU are ready for a CHALLENGE, IF YOU want to be surrounded by EXCEPTIONAL colleagues, IF YOU are FANATICAL, BOLD, and TENACIOUS in your pursuit of EXCELLENCE then Concentrix is the place to be!If you have a passion for being an Experience Design Solutions Expert, please read on!Our Team enjoys the ability to work remotely, and this position can be based anywhere in the US. We enjoy a compelling and rewarding work environment.What You Will Do:**What You Will Do:**+ Design customized customer experience solution proposals for clients, focused on Customer Relationship Management Solutions in Contact Center / Front Office, and/or associated back office/ processing center offerings developing CX solutions within a complex operational environment+ Leverage and apply our subject matter experts knowledge of market insights/trends and competitive landscape, specifically around the technology applied in the Experience Center/Contact Center or CX business i.e. Process Automation / Analytics / Omni-Channel, etc. while managing business transformation with demonstrable improvements in process+ Use your commercial/pricing acumen to provide rates to the client. Models include gain share and transformational design, as well as unit pricing such as per resource, per hour, and per minute. Ultimately, you will help deliver a quantifiable solution to the client meeting their business case needs+ Collaborate with all levels of our organization, including senior executives in sales, products, and operations, and in several countries; lead the preparation and participation in, either remoting or directly on-site, a variety of client-facing activities, such as presentations, site visits, due diligence sessions, etc+ Identifies the best-fit blend of analytics, technology, and operations talent to bring the solutions value to the client, their customers and to the company developing transformational business cases and creative commercial models that allow stakeholders to achieve their innovation, service, and financial goals+ Serves as an internal subject matter expert (SME), and when needed, client-facing external SME, on key topics in the customer experience space, including traditional contact center offerings, analytics, and technology offerings, as well as trends in the customer experience / Customer care industry+ Contributes to the continuous improvement efforts on the Solutions team**Who You Are:**+ 5 years or more experience in an advanced experience center / Professional Business Services Solutions Provider, creative customer strategies, customer experience analytics and/or design practitioner role, solutions, consulting, or equivalent.+ Bachelors degree in related field preferred+ Excellent written and verbal communications skills+ Strong business acumen; Strong design thinking+ Engaging executive presentation skills+ Client-facing experience+ Leading and closing projects on time+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates+ Strong leadership skills and record of working through internal and external collaboration**Why YouShould Choose a Concentrix Career:****Our Culture**+ You join a team:+ **fanatical** about our clients and staff+ with high **integrity** with exemplary character+ **tenacious** in our pursuit of excellence+ who values **knowledge, openness, and transparency**+ with **contrarian** views on how to run a business+ who are **bold** in our decisions and **disruptive** in the marketplace+ that **invests** in the future+ where all **contribute** and are one Concentrix.**How We Operate** - Three principles guide the way we operate as a business+ **Visibility** throughout the organization allows us to quickly see and address problems and opportunities+ **Velocity** let's us quickly adapt to and anticipate changes in the marketplace and in our clients' businesses+ **Value** to our staff, clients, and shareholders is considered and upheld in all we do.**Disclaimer**The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.This is a full-time direct hire position.No sponsorship is available at this time.No third-party firms.**C** **o** **ncentrix is an equal opportunity employer and an E-verify participant. Concentrix considers qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, disability status or any other legally protected characteristic.****\#LI-Remote**Location:USA, MO, Work-at-HomeLanguage Requirements:Time Type:Full time**Mission:****We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.****About Concentrix:****Were a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!****Company Overview:****In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, were disrupting the market by being absolutely obsessed with making our clients businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the worlds best brands. Concentrix. A passionate company powered by passionate people.**Concentrix CVG Corporation isanEEO/AA/M/F/Vet/DisabilityEmployer.

Keywords: Concentrix, Little Rock , Senior Sales & Solution Architect, Other , Little Rock, Arkansas