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Regional IT Business Partner

Company: DP World
Location: Charlotte
Posted on: January 26, 2023

Job Description:

Job Description


We are the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

We deliver these services through an interconnected global network of 295 business units in 78 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.

Our dedicated, diverse and professional team of more than 97,657 from 158 nationalities are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships - with governments, shippers, traders, and other stakeholders along the global supply chain - relationships built on a foundation of mutual trust and enduring partnership.

We think ahead, anticipate change and deploy industry-leading digital technology to further broaden our vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

Establishes the strategic direction of the region information technology; executes this strategy in collaboration with Group IT and Regional CEO leadership.
Directs and coordinates professional services such as systems analysis and design, feasibility studies, and programming of information, communication, and office automation systems.
Research and implement specific technology solutions to meet current or anticipated BCO's and customer's needs, ensuring that those solutions keep up ahead of the competition.
Design IT Components solutions for presentation to customers
Support and implement customers launch and IT solutions required.
Actively participate and support on selling and development DPW end to end solutions to customers by show casting out IT solutions and capability.
Deliver business results in the areas of IT Operations, IT Security and compliance, Enterprise business systems, business process, and system integration
Lead IT strategic and operational planning to achieve business goals including managing a roadmap that will support rapid growth
Evaluate and make recommendations on staffing, outsourcing, purchasing, and in-house development of systems and processes.
Accountability for defining the issues that are giving rise to service breakdowns.
Leverage experience and consultant studies that provide problem definition and suggested action plans related to improving the level and quality of IT service, while lowering operational and support costs.
Provide clinical, objective, business-based advice to the CEO with respect to how IT Services should best be provided in the future.
Provide world class IT support to regional countries CEO's and functional teams for new and existing systems.
Develop and gain support for a strategy to provide effective IT systems as a competitive advantage
Ensure DP World has state of the art technology for ports & terminals, assembly, logistics, and supply chain management.
Building and supporting an IT platform that will support DP World growth plans.
Provide leadership for IT Governance within the company
Other duties as assigned.
Accountable for leading an engaged team, providing direction and promoting collaboration while ensuring they are enabled to carry out the goals and objectives of the business
Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World's Founder's Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World's Code of Conduct and Ethics policies
Perform other related duties as assigned


The job is a key position in the regional office. The position fills a critical need in leading and organizing the region's operating system strategy. This role will develop and create strategic IT programs and initiatives for the Americas Region that will improve DP World Operations' efficiencies and customer's needs.

This role needs to bring different stakeholders internally and externally, together to create collaboration values and synergies.


In order to give credible support to the organisation and be successful in this role, the ideal candidate will have the following:
Master's degree in business administration, Operations Research, or Computer Science, or equivalent training and experience required.
At least ten years of experience in IT with significant leadership experience preferred.
Demonstrated knowledge of budgeting, financial planning and business operations.
Fluent verbally & written in English, Spanish Is a plus.
Project Management
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Thorough understanding of IS policies and procedures.
Thorough understanding of or the ability to quickly master technology used in the organization.
Proficient with Microsoft Office Suite or related software.


Key departments teams and executives within the organizations.
Frequent interaction with the Chief Technology Officer and other executives while working on companywide projects.
Daily interaction with functional experts from other DP World departments as the leader and team member of specific project teams.
Team members


The ability to communicate effectively with external parties is essential to successfully perform this role. Examples of these external parties include:
Senior Government Officials across geographies
External vendors
Potential/live customers
External advisors/consultants

Keywords: DP World, Little Rock , Regional IT Business Partner, Other , Charlotte, Arkansas

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