Desktop Support - Contractor - Little Rock
Company: USAble Life
Location: Little Rock
Posted on: January 27, 2023
|
|
Job Description:
When it comes to making a meaningful difference in the lives of
our customers and employees, USAble Life (a Life & Specialty
Ventures Company) is always ready.At USAble Life, we strive to have
a positive impact in the lives of others, especially our employees.
We are a diverse group of individuals working together to go the
extra mile. Bring your talents and expertise to join our team, and
you'll be rewarded with opportunities for personal and professional
development. Our passion for delivering the best products is
matched by our passion for our people.For five consecutive years,
Arkansas Business has acknowledged us as one of the best places to
work. This coupled with aculture that values people and celebrates,
empowers, and inspires a diverse workforceensures we are committed
to our employees.Life Takes You Places! Are you ready to join us?A
Desktop Support Contractorwill:Perform systems analysis, data
analysis, maintenance, and production support within the
organization's IT Systems and Infrastructure environment. This
includes installing, diagnosing, repairing, maintaining, and
upgrading hardware and software to ensure optimal
performance.Troubleshoot problem areas (in person, by telephone, or
via email) in a timely and accurate fashion and provide end-user
assistance where required.Work on small projects.Work on moderate
problems and tasks.Ability to work 10 a.m. CST to 7:00 p.m. CST to
support our West Coast team.Essential Duties:Log into Help Desk
phone queue and takes support calls.Create ticket on calls and
resolves them or passes ticket on to appropriate team.Setup and
configure desktops and laptops for end-users.Installs and
configures software and hardware.Create user accounts and perform
Active Directory administration.Perform some Exchange tasks,
including but not limited to creating user mailboxes.Provisions
users for Citrix.Troubleshoot simple to moderate hardware and
software problems.Work tickets with a focus on meeting or exceeding
service level agreements.Required Knowledge, Skills, and
Abilities:Intermediate knowledge of Desktop Support,
hardware/software installation and troubleshootingIntermediate
knowledge of MS operating systems, Windows 10Intermediate knowledge
of MS Office ProductsAbility to multi-task and work within time
constraintsCritical thinking and problem-solving skillsGood
communication and interpersonal skillsThe skills necessary to
understand of complex automated systemsAbility to work simple to
moderate problems independentlyRequired Education and
Experience:Associate degree in Computer Science, Information
Systems, or equivalent work experience1 year of IT
experiencePreferred Education and Experience:2 or more years of
work-related experience, in Desktop Support/LAN Support, or related
roleUSAble Life employees are required to be fully vaccinated
against COVID-19 as a condition of employment unless an employee
qualifies for an exception as an accommodation for religious or
medical reasons. This requirement applies regardless of work
location. The Centers for Disease Control and Prevention (CDC)
currently defines people as "fully vaccinated" for COVID-19 two
weeks after they have received the second dose in a 2-dose series
(Pfizer-BioNTech or Moderna), or two weeks after they have received
a single-dose vaccine (Johnson & Johnson
[J&J]/Janssen).#USAL2
Keywords: USAble Life, Little Rock , Desktop Support - Contractor - Little Rock, Other , Little Rock, Arkansas
Click
here to apply!
|