ServiceNow Developer (Remote)

Company: ICF
Location: Little Rock
Posted on: March 16, 2023

Job Description:

*We are open to supporting 100% remote work anywhere within the U.S.* ICF's IT Modernization division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Developer to support upcoming needs with our federal customers. Our IT Modernization division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client's business. The Team At ICF, our ServiceNow Developers help support the mission, business, service, and operational needs of our customers. ICF's ServiceNow Developers work on a wide variety of different programs to support diverse customer mission areas. We build solutions that support citizen services - such as systems that help detect fraud, waste, and abuse across federal programs, systems that help facilitate wireless spectrum auctions, and systems that support citizen engagement with regulatory and rulemaking processes - all using the ServiceNow platform. We also support new and novel employee services across our portfolio - such as improving employees' access to Human Resources business functions, our customer's business management, and stakeholder engagement capabilities, as well as core service and operations management needs of business stakeholders. The Work The ServiceNow Developer is a technical resource that possesses ServiceNow administration capability and can design, build, and customize ServiceNow applications and services. The ServiceNow Application Developer has a software development background in addition to ServiceNow System Administration, Scripting in ServiceNow, and Application Creation in ServiceNow Responsibilities may include, but are not limited to: + Responsible for overall code quality ensuring a highly available and recoverable environment. + Design, prototype, implement, test, and deploy business rules and technical solutions, + Integrate legacy systems with the platform using mid-server and other relevant technologies. + Document, maintain, and update policies, procedures, and controls for the platform operation and software development life cycle while promoting agile development. + Work with process managers to fully understand business functionality, and areas of improvement while reviewing requirements to ensure sufficient detail is available to be accurately estimated and prioritized for development. + Assists ServiceNow System Administrators with the incident resolution, as needed. + Designs and develops new ServiceNow applications and services. + Assists ServiceNow Business Analyst in estimating release level of effort. + Takes ownership of complex business requirements and works them to completion. Qualifications: + US Citizenship is required due to federal contract requirements. + Active Secret Clearance Preferred. + 2+ Years' experience with ServiceNow development + 2+ Years' experience in developing a custom service portal. + 2+ Years of experience with Application Experience: CSM, ITSM, Knowledge, Service Catalog + 1+ years of knowledge of the principles, methods, and techniques used in ServiceNow development. + 1+ years of enterprise and/or IT Service Management + 1+ years of experience participating in the Design Review Board + 1+ years of experience participating in the Operations Board + 1+ years of delivery methodology (per squad / product line) + 1+ years of experience with ServiceNow platform operations and management + 1+ years of experience with database design schemas and data modeling + 1+ years of experience gathering requirements. + 1+ years of experience with process and solution integration, workflow design/configuration, and reporting + 1+ years of experience with the integration components (SSO, LDAP, e.g.) and web technologies (XML, HTML, JavaScript, and Web Services) + 1+ years of experience with LDAP Integration, ServiceNow Development APIs, and diagnosing performance-related issues. Preferred Qualifications: + Active DOD Secret Clearance + Certified System Administrator #SENW22 #SC2 #DMD Working at ICF Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) . Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf) . Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is : $68,325.00 - $116,152.00 Nationwide Remote Office (US99) Need help? We're here:ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com (https://c212.net/c/link/?t=0&l=en&o=3731098-1&h=2556622195&u=https%3A%2F%2Fwww.icf.com%2F&a=icf.com) .

Keywords: ICF, Little Rock , ServiceNow Developer (Remote), Other , Little Rock, Arkansas