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Information Technology Coordinator

Company: University of Arkansas
Location: Little Rock
Posted on: March 16, 2023

Job Description:

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Type of Position:

Management - Academic Affairs

Workstudy Position:


Job Type:


Work Shift:

Sponsorship Available:


Institution Name:

Criminal Justice Institute

The Criminal Justice Institute (CJI) is a campus of the University of Arkansas System that serves a unique population of non-traditional students-certified law enforcement professionals who are actively employed within our State's police departments and sheriff's offices. The Institute is committed to making communities safer by supporting law enforcement professionals through training, education, resources and collaborative partnerships. Utilizing both classroom-based instruction and practical, hands-on application, CJI provides an educational experience designed to enhance the performance and professionalism of law enforcement in progressive areas of criminal justice, including law enforcement leadership and management, crime scene investigation, computer applications, traffic safety, illicit drug investigations and school safety. If you have a disability and need assistance with the hiring process or have questions about a job posting, please contact Human Resources at 501-570-8021.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.


Administrative Services

Department's Website:

Summary of Job Duties:

This position is responsible for the implementation and maintenance of computer and network programs, hardware and software projects, and other computer and network-related activities of the Criminal Justice Institute. The IT Coordinator acts as an information technology advisor and technical point of contact for CJI staff and law enforcement personnel. This position is governed by CJI and the University of Arkansas policy and procedures and state and federal law.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.


Education and/or Experience: Other job-related education and/or experience may be substituted for

all or part of these basic requirements upon approval of the Director of the Criminal Justice Institute.

Required Qualifications:

1. A four-year degree in an IT-related field and 3+ years working in Windows server administration in an Active Directory environment.

2. Three years of experience with network support and administration.

3. Three years of experience with LAN/WAN design and installation.

4. Experience with Azure cloud tools or services or Microsoft 365.

5. Have a minimum of three years' experience with Microsoft Exchange.

6. Other job-related education and/or experience may be substituted for all or part of these basic requirements upon approval.

Preferred Qualifications:

1. Computer and networking certifications preferred.

2. At least five years of Senior (Advanced) Windows administration experience.

3. Experience scripting experience with PowerShell.

4. Extensive experience with server patching with tools such as SCCM.

5. Experience with supporting server, storage, and SAN infrastructure.

6. Experience with Microsoft Hyper-V.

Job Knowledge, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Excellent verbal and written communication skills

2. Interpersonal skills - collaboration, facilitation, and negotiation skills

3. General knowledge of data network systems and Wide and Local area networking.

4. Hands-on experience implementing and administrating network devices, setting and maintaining policies and rights/security within a Windows Server in an Active Directory environment

5. Experience with all versions of Windows server and deskstop operating systems

6. Experience working with server hardware and operating systems, server applications and Virtual Server technology VMware and Hyper-V.

7. Experience with Backup software and hardware

8. Experience with server administration

9. Experience with next-gen antivirus, EDR, XDR, etc.

10. Experience and working knowledge with a Hybrid Active Directory environment

11. Experience with Azure Cloud solutions such as Intune, Defender for Endpoint, Sentinel, etc.

12. A thorough understanding of the OSI network model, Ethernet, and TCP/IP networking

13. TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP, etc.

14. Experience with network monitoring software.

15. Experience with network troubleshooting tools such as network packet sniffers.

16. Experience troubleshooting network connectivity with desktop and server operating systems such as Windows Server.

17. Experience with the latest Windows networking environments.

18. Experience with network hardware components, including routers, switches, hubs, wireless and other network devices.

19. Ability to explain complex technical topics to business and IT practitioners clearly and convincingly

20. Troubleshooting focused on determining hardware vs. software, hardware vs. firmware, software vs. operating system, network vs. application/systems, and patterned vs. non-repeatable problems

21. Experience with MS Office Tools: Outlook, Word, Excel, Access, PowerPoint, and Visio

22. Configuration, and troubleshooting of network equipment from Cisco, Dell, and HP.

23. A thorough understanding of internet working concepts and protocols.

24. Ability to research utilizing online sources and to network with other team members and off-campus professionals.

25. Dependability - is consistently at work and on time, follows instructions, responds to management direction, and responds to management feedback to improve performance.

26. Ability to work in a team environment

Additional Information:

Salary Information:

Commensurate with education and experience.

Required Documents to Apply:

Cover Letter/Letter of Application, List of five Professional References (name, email, business title), Resume, Unofficial/Official Transcript(s)

Optional Documents:

Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Carol Waddle

Associate Director


All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The Criminal Justice Institute is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, a Motor Vehicle Registry (MVR) check is required. Required checks are identified in the position listing. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:


Frequent Physical Activity:


Occasional Physical Activity:


Benefits Eligible:


Keywords: University of Arkansas, Little Rock , Information Technology Coordinator, Other , Little Rock, Arkansas

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