Client Services/Product Support Representative - III

Company: Jobs for Humanity
Location: Little Rock
Posted on: March 16, 2023

Job Description:

Job DescriptionCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register. Company Name: FIS GlobalJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% Job Description Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the role: As a Product Support Representative, you will address functional issues and inquiries and coordinate with appropriate FIS staff to deliver a consistent level of quality service. Analysts document client calls and emails in our universal call tracking database that will be the source of status for clients throughout the life cycle of the ticket. This service team provides assistance with: Identification and validation of issues Prioritization and escalation of open items Research and resolution of issues Status of projects Coordination with internal teams as necessary Information regarding product functionality General client communication. The analysts also assist clients in the implementation of new system features. As needed, they may provide guidance on our products and new software releases, reviewing each of the new product features with clients in advance of the software upgrades. Additionally, the team supports maintenance and release upgrades through validation and coordination with clients. The Securities Finance suite of solutions provide the Capital Markets industry with global solutions that drive their operational, risk, regulatory, and securities finance and securities lending needs. This ecosystem of tightly integrated solutions helps clients to increase revenues by monetizing all aspects of their securities finance and lending business. Additionally, FIS' full suite of securities processing solutions for operational, regulatory and risk needs, streamline the middle- and back-office workflow for a smooth production experience while providing predictable and economy-of-scale pricing. Phase3: A global, real-time order-to-settlement securities processing solution, offering a single, global platform that can manage multiple products, currencies and business in real time. Components include: Client Portal, Credit Monitor, Fail Monitor, Investor/Advisor, New Issues Portal, Stream Core, Stream Gateway, Stream Report Writer and Wealth Station Trading. What you will be doing? Report, troubleshoot, and document client application issues. Respond to client questions via email and phone. Utilize tracking system to document client issues. Provide case status updates to clients, keeping them informed of progress on open issues. Work to analyze and resolve complex problems in a team environment and consult co-workers and procedures to optimize problem resolution. Maintain ownership of issue until resolution is provided. Develop good working relationships with clients and internal teams. Document common client issues to create processes and procedures for standardized solutions. Assist with off-hour support. This is on a scheduled basis. Escalate client application issues to Support Manager as necessary. What you will need: A Bachelor's degree (or equivalent work experience) in Finance/Economics/Accounting or MIS/IT/CIS or Engineering. Banking background (credit risk or commercial lending experience) a plus Support background with experience working with users and troubleshooting issues is a plus. Strong Interest in Banking / Risk Management. Excellent communication, analytical and customer service skills. Dynamic and energetic personality with entrepreneurial spirit. Excellent interpersonal and organizational skills (team player). Ability to absorb new concepts quickly, think independently, and demonstrate keen problem-solving ability. Ability to convey/communicate complex concepts in a clear and understandable format. Proficiency in all Microsoft Office applications. Ability to multitask and prioritize workload with minimal supervision. 5+ years' experience Position located in: Cincinnati, OH; Little Rock, AR; Atlanta, GA; Orlando, FL; Jacksonville, FL What we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits . Privacy Statement FIS is committ

Keywords: Jobs for Humanity, Little Rock , Client Services/Product Support Representative - III, Other , Little Rock, Arkansas