INFORMATION TECHNOLOGY ASSISTANT

Company: Arkansas Government Job
Location: Little Rock
Posted on: March 16, 2023

Job Description:

INFORMATION TECHNOLOGY ASSISTANT Date: Feb 9, 2023 Req ID: 26705 Location: Little Rock, AR, US, 72209 Category: DEPT OF PUBLIC SAFETY Anticipated Starting Salary: 33403 **Position Number: 22088904** **County: Pulaski** **Posting End Date: 2/23/2023** **Anticipated Starting Salary: 33403** **The Department of Public Safety's mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state's premier public safety agency. This is a Safety Sensitive position.** Accurately and concisely document all customer inquiries and interactions along with their resolutions via a ticketing system. Diagnose the source of malfunctions, recommends corrective actions, and/or escalates issues to the appropriate IT teams for resolution. Manage inbound calls and email inquiries in a timely manner. Also responsible for working with ACIC and monitoring and supporting their system and users in the field. Trains other employees in system operation and maintain system documentation. Perform other duties as assigned. This position is far a call center team that provides 24/7 support with various shifts. The Call Center personnel are considered essential workers and can be required to work nights, weekends, holidays, and during inclement weather. This positions normal hours are Saturday and Sunday 7pm to 7am and Thursday and Friday 10am to 6pm but can be subject to change. **Position Information** Class Code: D089C Grade: IT01 FLSA Status: NON-EXEMPT Salary Range: $33,402.00 - $48,434.00 **Summary** The Information Technology Assistant is responsible for supporting the user services, operations, technical services, or systems applications. This position is governed by state and federal laws and agency/institution policy. **Functions** Troubleshoots and repairs all network, applications, and telephone connection problems. Installs and maintains software, hardware, and wired and wireless networks, including configuration of hubs, switches, wireless access points, and wireless bridges. Evaluates new software, hardware, and procedures, and makes recommendations on the purchase of hardware and software. Monitors hardware and software to ensure optimum operating configurations for all workstations and printers in assigned areas. Provides technical support agency or institution wide for all users, including data retrieval, program development through application scripting, security support, and staff development and training. Provides general maintenance, cleaning, and upkeep of facilities to ensure productive environments for users. Communicates by phone and email with technical support to diagnose problems and arrange for the repair of hardware. Performs other duties as assigned. **Dimensions** None **Knowledge, Skills and Abilities** Knowledge of computers, hardware/software, and applications and operations. Knowledge of functional areas of networking, technical, and user services. Knowledge of functional areas of operations and production procedures. Knowledge of standards and procedures for scheduling, computer operations, and production control. Ability to operate computer and peripheral equipment. Ability to perform technical and mechanical functions and applications. Ability to maintain records of computer applications and prepare necessary reports. **Minimum Qualifications** The formal equivalent of a high school diploma; plus two years of experience in computer related applications or related area. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. **Licenses** None **_The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law._** **Nearest Major Market:** Little Rock

Keywords: Arkansas Government Job, Little Rock , INFORMATION TECHNOLOGY ASSISTANT, Other , Little Rock, Arkansas