Patient Care Coordinator
Company: McFarland Eye Care
Location: Little Rock
Posted on: March 19, 2023
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Job Description:
Job DetailsJob LocationAdmin Office - Little Rock, ARPosition
TypeFull TimeEducation LevelHigh SchoolJob ShiftDayJob
CategoryCustomer ServiceDo you want to make a difference in
someone's life? Do you want to work for a dynamic and busy
organization that cares about patients and staff?If so...McFarland
Eye Care wants YOU!!!Monday-Friday, no nights, no weekends! No
holidays! Full Health & Dental Benefits, PTO/Vacation, 401K and so
much more!Employee Discounts on Contacts, Eye Wear, LASIK, Surgical
Procedures, Cosmetic Treatments/Injections, EtcJob Summary: This
position handles incoming calls, coordinates appointments,
referrals, schedules tests and/or procedures, and manages assigned
departmental work in a call center environment. Exhibits the
ability to multitask, perform, and execute solutions to complex
situations to assure the functioning of the call center and its
mission to promote quality patient care and assure excellent
service to referral providers.Essential Functions:Answer
telephones; directing calls or taking messagesManage multiple
templates and gather all information necessary to accurately record
the appointments for all clinics. Cancel and change appointments as
necessary. Identifies, researches, and resolves patient issues, and
troubleshoots complaints.Call patients daily to confirm next-day
appointments. Review the No Call/Cancel list and reschedule as
needed and schedule appointments as patients call after receiving a
recall letter. Maintains current knowledge of practice, clinic
procedures, appointment types, and supportive measures for
patients. Check daily schedules to be sure correct templates are
being used and appointments are being filled appropriately.As
assigned, write and/or send correspondence as requested such as
recall letters, new patient letters, and packets. Answer patient
calls regarding surgery appointments and schedule as necessary.
Assist in the development of and help work toward departmental
goals as a team.Open and close the patient help desk as assigned.
Turning the telephones over to the answering service at close or
recalling from the answering service upon opening.Other duties as
assigned EducationRequired:High School diploma or
equivalent.Experience/Skills Required:Ability to work in a
professional, positive, and pleasant way with others at MEC.Typing
ability of 35 wpm.Maintain a professional manner in stressful
situationsStrong verbal communication skills in order to converse
clearly and professionally with patients and staff Expected to
function at an intermediate level for two assigned functions
(Check-in, check-out, surgery counselor, surgery check-in) within
one yearDesired: Call Center experienceExperience in a healthcare
office
Keywords: McFarland Eye Care, Little Rock , Patient Care Coordinator, Other , Little Rock, Arkansas
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