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Patient Services Associate Family Medicine Center

Company: University of Arkansas for Medical Sciences
Location: Little Rock
Posted on: March 19, 2023

Job Description:

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Type of Position:
Clinical Staff - Nursing
Job Type:

Work Shift:

Sponsorship Available:

Institution Name:
University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

The safety of our team members at the University of Arkansas for Medical Sciences is our top priority. For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with our Student & Employee Health Services dept. UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

    Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

    UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

    At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more:

    For general application assistance or if you have questions about a job posting, please contact Human Resources at

    ICE - IMSL Family Medicine Center

    Department's Website:

    Summary of Job Duties:
    Schedule: Full-Time, Day Shift - 0715 - 1545
    The Patient Services Associate (PSA) is a specifically trained member of the clinic care team who provides both clerical and patient care support to the Family Medicine Clinic. The Family Medicine Clinic provides primary care in a patient centered medical home environment. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN; performs tasks and duties for which they possess competency, including blood draws and POCT quality controls. In the clerical support role, duties include assisting with ordering and stocking supplies, copying patient care documents, and courier duties.

    KEY RESPONSIBILITIES (list primary functions of the position with the percent of time generally allocated to each; percent of time must equal 100%)
    Standard Duty Areas: List the percent of time generally allocated to each of these primary job functions.

    Performs Role of Patient Services Associate
    ---Acquires initial and ongoing competencies for clinical care and clerical components
    ---Assists the care team in providing efficient, effective patient care
    ---Demonstrates competency in obtaining, maintaining and using equipment necessary for patient care and clerical support
    ---Documents care given according to standards

    Guest Relations
    ---Uses appropriate written and verbal communication
    ---Respects patient's privacy and confidentiality
    ---Takes a proactive approach towards assisting patients, visitors and other staff
    ---Adheres to departmental attendance standards and responds to unit staffing needs

    Safety and Emergency Preparedness
    ---Adheres to UAMS safety plan
    ---Complies with safety instructions and observes safe work practices
    ---Provides input on safety issues
    ---May be exposed to cleaning agents, blood and body fluids. May be exposed to infectious and contagious diseases

    Institutional /Professional standards
    ---Adheres to UAMS Code of Conduct
    ---Adheres to Clinical Programs and Departmental policies and dress code standards
    ---Works effectively with team/work groups to fulfill UAMS mission
    ---Should be familiar with, and able to access the online policies for UAMS and Nursing Service

    Process Improvement
    ---Participates in ongoing hospital performance assessment and process improvement

    Professional Growth

    Participates in continuing education, professional/ institutional advancement opportunities

    Other duties as assigned.

    High school diploma/GED Plus 1 year Patient Care in a health care setting.

    Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines.

    Successful completion of the UAMS PCT and PSC courses

    Additional Information:

    Constant Physical Activity:

    Hear, Read, Concentrate, Think Analytically,

    Frequent Physical Activity:


    Occasional Physical Activity:

    Bend, sit, crawl, crouch, kneel, stoop or reach overhead

    Lift/Carry Weight: 11 - 25 Lbs. or more

    Push/Pull Weight: 100 Lbs. or more

    Physical Environment: Inside medical Facility

    Noise Level: Moderate

    Visual Requirements: Color discrimination, Depth perception, Far visual acuity
    Near visual acuity


    Biological, Dust, Fumes/Gases/Odors, Radiation, Sharp objects/tools

    Salary Information:
    Commensurate with education and experience

    Required Documents to Apply:
    List of three Professional References (name, email, business title), Resume

    Optional Documents:

    Proof of Veteran Status
    Special Instructions to Applicants:

    Recruitment Contact Information:

    Please contact for any recruiting related questions.

    All application materials must be uploaded to the University of Arkansas System Career Site

    Please do not send to listed recruitment contact.

    Pre-employment Screening Requirements:
    Annual TB Screening, Criminal Background Check, Substance Abuse Testing

    This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

    Constant Physical Activity:
    Balancing, Feeling, Hearing, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Repetitive Motion, Sharps, Sitting, Standing, Stooping, Talking, Walking
    Frequent Physical Activity:
    Balancing, Grasping, Hearing, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Sharps, Sitting, Standing, Talking, Walking
    Occasional Physical Activity:
    Climbing, Crawling, Crouching
    Benefits Eligible:

Keywords: University of Arkansas for Medical Sciences, Little Rock , Patient Services Associate Family Medicine Center, Other , Little Rock, Arkansas

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