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Access Coordinator II

Company: University of Arkansas for Medical Sciences
Location: Little Rock
Posted on: May 27, 2023

Job Description:

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Type of Position:
Clinical Staff - Medical Ancillary Support
Job Type:

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

Institution Name:
University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

The safety of our team members at the University of Arkansas for Medical Sciences is our top priority. For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with our Student & Employee Health Services dept. UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

    Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

    UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

    At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more:

    For general application assistance or if you have questions about a job posting, please contact Human Resources at

    COM - Peds Dennis Development Center

    Department's Website:

    Summary of Job Duties:
    The Access Coordinator II works under supervision and provides comprehensive support for the patient care activities. This position may meet, greet, and assists the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third- party payers. This position must be able to perform all duties of the Access Coordinator I level and performs other duties to support the patient care activities as needed.

    High School diploma/GED plus two (2) years of customer service or healthcare experience required.

    Additional Information:

    • Interacts with and assists the public in a professional and friendly manner as needed.
    • Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.
    • Demonstrates positive working relationships with co-workers, management team, and ancillary departments.
    • Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.
    • Consistently utilizes communication devices and keeps accurate records as required.
    • Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders as needed with exceptional customer service.
    • Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients, conducts pre-registration as needed, and inputs and/or updates accurate patient information.
    • Process walk-ins, create new patient charts, access systems for orders as appropriate.
    • Conducts insurance verification and benefit explanation by running eligibility on patients, requesting outside records, and gathering outside medical records from referrals and files patient charts as needed.
    • Pick up and deliver mail to mailroom, ensure the waiting room is clean, stocked with educational information and coffee.
    • Perform ABN completion, schedule surgeries and/or tests.
    • Issues school/work excuses, send out no show letters, take patient photos.
    • Responsible for blocking schedules as appropriate, canceling and rescheduling appointments as requested.
    • Collects and posts payments and issues receipts.
    • Responsible for reconciliation/management change fund.
    • Responsible for reconciliation of daily deposit & batch dollars and must complete deposit agreement.
    • Maintain initial plan of care (signatures, etc.), and is responsible for recording daily and monthly statistics and communication of any medical records issues.
    • Attends required training and/or in-services.
    • Attends staff meetings and participates in the orientation and/or training of new staff.
    • Participates in annual educational needs assessment.
    • Maintains required job skill competencies and completes skill assessments annually.
    • Completes and maintains documentation of continuing education hours annually.
    • May perform other duties as assigned.

      Salary Information:
      $31,740.80 or $15.26/hour

      Required Documents to Apply:

      Optional Documents:

      Special Instructions to Applicants:

      Recruitment Contact Information:

      Please contact for any recruiting related questions.

      All application materials must be uploaded to the University of Arkansas System Career Site

      Please do not send to listed recruitment contact.

      Pre-employment Screening Requirements:
      Criminal Background Check

      This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

      Constant Physical Activity:
      Feeling, Hearing, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking
      Frequent Physical Activity:
      Feeling, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking
      Occasional Physical Activity:
      Hearing, Pulling
      Benefits Eligible:

Keywords: University of Arkansas for Medical Sciences, Little Rock , Access Coordinator II, Other , Little Rock, Arkansas

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