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Receptionist Team Lead

Company: Arkansas Urology
Location: Little Rock
Posted on: April 3, 2024

Job Description:

Description:The Team Lead is responsible for overseeing and supporting front desk staff while responsible for checking in and checking out patients during peak times. Responsible for maintaining a high level of patient care and acting as an educational resource for front desk staff. Responsible for assisting front desk staff wherever needed. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for daily front staff schedule.
  • Responsible for keeping daily schedule up to date and re-assign staff as needed throughout the day. Responsible for scheduling adequate front desk staffing.
  • Responsible for the general flow of patients and assigning front staff and support staff to cover patient volume.
  • Responsible for providing guidance on front desk procedures and answer questions regarding protocol.
  • Responsible for helping develop and implement training and education to train new staff.
  • Responsible for documenting performance of front desk staff and report this to the Operations Manager.
  • Responsible for meeting with management team to discuss personnel issues and address and solve problems among staff.
  • Responsible for keeping patients informed of status by informing them if provider has had to leave to go to hospital or other unforeseen issues.
  • Listen to Team feedback and help resolve issue/conflicts.
  • Report system issues with phones, faxes for EMR (Athena).
  • Responsible for all regular duties as outlined in the Receptionist Job Duties.
  • Perform any other related duties as required or assigned.Requirements:To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EDUCATION AND EXPERIENCEHigh school or GED diploma required with two years of customer service experience minimum. Proven work experience as a previous Team Lead or in a Supervisory role, preferably in a healthcare setting, with leadership abilities and a high level of interpersonal skills to handle sensitive and confidential matters. Good PC and communication skills and a high level of attention to detail.PI1b4b001386ff-31181-34016241

Keywords: Arkansas Urology, Little Rock , Receptionist Team Lead, Other , Little Rock, Arkansas

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