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Strategic Account Lead 3 Support

Company: AT&T
Location: Little Rock
Posted on: January 14, 2019

Job Description:

As a direct sales position, the Strategic Account Lead 3 Support generates existing and/or new sales to customers for delivery of ATT products/services/systems and solutions to solve customer's strategic business priorities. Key Roles/Responsibilities: Primarily on customer premise, create existing/new sales for solutions delivery meeting a wide variety of customer needs for ATT products/services/systems/solutions. With the aid of support resources, identifies sales opportunity solutions. Builds/maintains network of colleagues/customers to share information, obtaining prospects. May support resolution of customer disputes and accounts receivable discrepancies (i.e. billing/installation/customer issues). Supports product presentations/services/migrations benefiting customer needs. Demonstrates broad and strong working knowledge of entire product/service line. Partners with clients to understand business needs, issues, strategies, priorities, delivering valuable solutions. Develops responses to Request for Proposals. Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture. Owns account relationship; responsible for meeting revenue objectives. Demonstrates sustained record of sales achievement. Effectively influences customers, diffusing potential problems. Develops strategic initiatives to grow and retain the revenue stream of assigned highly complex accounts/projects while ensuring customer satisfaction with considerable latitude. Supports the sales team through coaching or mentoring. Assists less experienced peers. Lead when presenting products/services to existing or prospective customers. Duties directly related to making sales include: Meeting with customers and engaging in sales activities at customer site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.; traveling to/from the customer premise for sales activities; providing subject matter expertise on technical sales issues; advising customers on suitability of products based on technical needs; preparing proposals/presentations/bids, including developing pricing/strategic plans and proposed solutions/sales; researching/developing solutions with ATT external partners, including design/engineering; researching customer business/industry to identify new sales opportunities. Education: Bachelors degree is not required but a degree in a related field is preferred Experience: 8-12 years direct work experience. Supervisory: No. Job ID *******-4 Date posted 01/10/2019

Keywords: AT&T, Little Rock , Strategic Account Lead 3 Support, Other , Little Rock, Arkansas

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