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Employee Benefit Customer Service Representative

Company: Stephens Inc.
Location: Little Rock
Posted on: May 18, 2019

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES* Process policy changes, enrollment requests, and other information requests from clients about employee benefit plans* Work with various insurance companies to obtain policy information, enrollment status, marketing and rate data, and other information required by clients and team members.* Handle claim questions and problems for clients.* Assist employer groups with billing issues and questions.* Assist clients and members with benefit coverage questions.* Handle Broker of Record requests.* Maintain current information in the agency administrative system.* File documents in client files as required.* Perform other tasks as assigned by management.EDUCATION AND/OR EXPERIENCEPrefer Associate's degree (A.A.) or equivalent from a two-year college or technical school; and two years experience with a life insurance agency or company where dealing with customers was a job responsibility; or equivalent combination of education and experience.CERTIFICATES, LICENSES, REGISTRATIONSArkansas Life and Disability Insurance license or must be able to obtain with the first year of employment. Series 6 or 7 and Series 63 desired.REQUIRED TESTINGMicrosoft Excel, Word, and Typing

Keywords: Stephens Inc., Little Rock , Employee Benefit Customer Service Representative, Other , Little Rock, Arkansas

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