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IT Onsite Support Senior

Company: University of Arkansas for Medical Sciences
Location: Little Rock
Posted on: July 13, 2019

Job Description:

Requisition ID 2019-61165 Category Info Technology Position Type Regular Full-Time Department INFO Hospital NPT/Ward Tower Post End Date 7/16/2019 Overview The IT Onsite Support Senior, under general direction, provides second and third level end user IT support. The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks: * Health: Medical, Dental and Vision plans available for staff and family * Holiday, Vacation and Sick Leave * Education discount for staff and dependents (undergraduate only) * Retirement: Up to 10% matched contribution from UAMS * Basic Life Insurance up to $50,000 * Career Training and Educational Opportunities * Merchant Discounts * Concierge prescription delivery on the main campus when using UAMS pharmacy Salary commensurate with experience. Responsibilities This position participates in a group 24 hours a day 7 days a week 365 days a year on-call rotation where each member of the group takes call for 1 week at a time. * Provide end user support and assistance of workstations and peripherals within the hospital, campus and off-site locations. * Coordinates the testing of new and updated software/hardware. * Creates required documentation. * Coordinates the installation of new and updated software packages utilizing automated and manual methods. Documents work in progress and solutions to trouble calls using call tracking software. * Provides manager with daily status reports of ongoing projects. * Perform other duties as assigned. Qualifications Minimum Qualifications: * Bachelor's degree in Information Technology or related field of study plus 5 years of experience in IT support functions or IT technical related experience OR Associates degree in Information Technology or related field of study plus 7 years of experience in IT support functions or IT technical related experience OR High school diploma plus 9 years of experience in IT support functions or IT technical related experience. * Must have working knowledge of Microsoft Suite - SharePoint, Word, Excel, PowerPoint, Outlook and Lync. * Required to be on-call and to respond immediately to trouble calls outside of general work hours. * Work occasionally may require in excess of eight hours per day. * Rotating weekend and holiday coverage. * Workload pressure will regularly subject incumbent to moderate to high job-related stress. Preferred Qualifications: * Two (2) years of customer service experience. This position is subject to a pre-employment criminal background check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. Physical Requirements Stand: Frequently Sit: Frequently Walk: Frequently Bend, crawl, crouch, kneel, stoop, or reach overhead: Frequently Lift, push, pull, carry weight: 100+ lbs Use hands to touch, handle, or feel: Frequently Talk: Frequently Hear: Frequently Taste or smell: Occasionally Read, concentrate, think analytically: Frequently Physical Environment: Inside Laboratory Environment, Inside Medical Facility Environment, Inside Office Environment, Outdoor Weather Conditions Noise Level: Moderate Visual Requirements: Far visual acuity, Near visual acuity Hazards: Dust, Electrical, Sharp objects/tools Options

Keywords: University of Arkansas for Medical Sciences, Little Rock , IT Onsite Support Senior, Other , Little Rock, Arkansas

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