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Quality Specialist I (Call Center)

Company: Health Net, Inc.
Location: Little Rock
Posted on: November 10, 2019

Job Description:

Description: Position Purpose: Perform quality review to ensure a high level of customer service * Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service * Provide feedback on quality review to call center employees and management * Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues * Collaborate with Trainer to identify training needs and assist with the training * Participate in continuous quality improvement initiatives * Serve as a resource to staff regarding quality concerns * Perform quality check on all contact service forms returned ensuring appropriate pricing based on schedules, contracts and member data * Review various reports to ensure that contact service forms have been resolved timely and accurately

Keywords: Health Net, Inc., Little Rock , Quality Specialist I (Call Center), Other , Little Rock, Arkansas

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