Dispatcher

Company: Southeastrans
Location: Little Rock
Posted on: January 16, 2022

Job Description:

SUMMARY: Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS:

* Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals.
* Places orders in computer system.
* Provides information for provider, along with projected service times.
* Transfers calls to appropriate regional team members.
* Identifies, researches, and resolves issues using the computer system.
* Follows-up on customer inquires not immediately resolved.
* Completes call logs and reports.
* Organizes, plans, and optimizes daily trip route assignments in a cost effective and efficient manner.
* Provides support to other company departments and offices regarding trip assignment.
* Ensures short and long range planning is performed to identify trips that require eligibility verification.
* Answers telephones, handles calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner.
* Follows company policies and procedures
* Performs other duties as assigned.

REQUIRED SKILLS AND ABILITIES

* Previous dispatch experience.
* Ability to read and comprehend simple instructions, short correspondence, and memos.
* Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively.
* Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks.
* Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
* Excellent time management skills.
* Excellent Negotiation skills.
* Computer literate with the ability to learn customer service software applications.
* Work requires willingness to work a flexible schedule.

QUALIFICATION

* High school diploma or equivalent.

Keywords: Southeastrans, Little Rock , Dispatcher, Professions , Little Rock, Arkansas