Support Analyst - Team Advocate-1
Company: Change Healthcare
Location: Little Rock
Posted on: August 5, 2022
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Job Description:
Support Analyst - Team Advocate 1 Overview of Position The
Software Support Analyst responds to customer product inquiries via
telephone or in written internet-based email or chat sessions.
Resolves customer concerns raised during installation, operation,
maintenance or product application or compatibility matters.
Interpersonal skills and technical product knowledge and expertise
are critical to responding to daily customer-centric activities.
Troubleshoots problems with malfunctioning electro/mechanical
equipment or software applications and recommends corrective
action. Documents customer information and recurring technical
issues to support product quality programs and product development.
Normally follows established procedures on routine work, requires
instructions only on new assignments. What will be my duties and
responsibilities in this job?+ Provides critical and time sensitive
support and services to users/customers for the Team Advocate
product+ Assists with configuration and master table(s) design+
Responsible to manage configuration and master table(s)+ Gathers
information from end users/customers to assist with the resolution
of any issues or future enhancementsWhat are the requirements
needed for this position?+ 1-2 years' Revenue Cycle Management
domain experience+ High School diploma or GED minimum+ 1-2 years'
experience in diagnosing and troubleshooting software and/or
customer service on computer systems+ Works on assignments that are
semi-routine in nature but recognizes the need for occasional
deviation from accepted practice What other skills/experience would
be helpful to have?+ Entry level experience providing technical
support to product support teams, field engineers and technicians.+
Good written and verbal communication skills+ Basic knowledge of
the diagnosis and debugging of software+ Basic knowledge of
providing technical support to product support teams, field
engineers and technicians+ Bachelors' degree or equivalent
certifications preferredWhat are the working conditions and
physical requirements of this job? + General office demands+ Remote
position+ Must have dedicated workspace with reliable and
high-speed internetHow much should I expect to travel?+ Minimal to
no travel expected Employees in roles that require travel will need
to be able to qualify for a company credit card or be able to use
their own personal credit card for travel expenses and submit for
reimbursement. Join our team today where we are creating a better
coordinated, increasingly collaborative, and more efficient
healthcare system! COVID Vaccination Requirements We remain
committed to doing our part to ensure the health, safety, and
well-being of our team members and our communities. As such, we
require all employees to disclose COVID-19 vaccination status prior
to beginning employment and we may require periodic testing for
certain roles. In addition, some roles require full COVID-19
vaccination as an essential job function. Change Healthcare adheres
to COVID-19 vaccination regulations as well as all client COVID-19
vaccination requirements and will obtain the necessary information
from candidates prior to employment to ensure compliance. Equal
Opportunity/Affirmative Action Statement Change Healthcare is an
equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, age, sex, sexual orientation, gender identity, genetic
information, national origin, disability, or veteran status. To
read more about employment discrimination protections under federal
law, read EEO is the Law at
https://www.eeoc.gov/employers/eeo-law-poster and the supplemental
information at
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf.If
you need a reasonable accommodation to assist with your application
for employment, please contact us by sending an email to
applyaccommodations@changehealthcare.com with "Applicant requesting
reasonable accommodation" as the subject. Resumes or CVs submitted
to this email box will not be accepted.Click here
https://www.dol.gov/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf
to view our pay transparency nondiscrimination policy. California
(US) Residents: By submitting an application to Change Healthcare
for consideration of any employment opportunity, you acknowledge
that you have read and understood Change Healthcare's Privacy
Notice to California Job Applicants Regarding the Collection of
Personal Information
(https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants)
. Change Healthcare maintains a drug free workplace and conducts
pre-employment drug-testing, where applicable, in accordance with
federal, state and local laws.Change Healthcare is an equal
opportunity employer. All qualified applicant will reveive
consideration for employment without regard to race, color,
religion, age, sex, sexual orientation, gender identity, genetic
information, national origin, disability, or veteran status.
Keywords: Change Healthcare, Little Rock , Support Analyst - Team Advocate-1, Professions , Little Rock, Arkansas
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