PS Support Services Consultant
Location: Little Rock
Posted on: August 6, 2022
What does a great Professional Services Support Consultant
You are a self-motivated individual who will work with our Managed
Services team to manage the day to day operational components of
You may also be asked to work on other operational duties as
assigned, which include system setup, batch optimization, purging
strategies, automation setup and configuration and other duties as
You will install and configure one of the top core banking
platforms in the industry.You can expect to: Assess each clients
nightly, monthly and quarterly processing schedule and make
recommendations to our clients that will maximize the efficiency in
which their system functions.
Constantly monitor and seek to improve operational efficiencies for
our clients and internal operations teams.
Assists clients to define proper institution parameter and system
settings, including but not limited to statement processing and
Responsible for pre-conversion remote and on-site client assistance
to ensure data integrity, which may include third party
Responsible for setup, configuration, training and maintenance of
our Automated Systems that run our batch programs. (Automic & OpCon
Direct responsibility for planning, analysis, troubleshooting and
re-enforcing client training.
Diagnose and recommend solutions to issues.
Responsible for assisting clients in writing business specs for
Responsible to assist client in testing any applicable custom
Responsible for assisting our Operations team with implementation
Responsible for representing implementations on commercialization
Responsible for providing internal support to operational
Act as project manager on assigned projects for
implementations.Basic Qualifications for Consideration: Associates
degree in business administration, computer science or other
related field or equivalent combination of education and
More than five years of experience working in an operations center
at a bank or credit union including both front and back office
environments that utilize the DNA platform.
Familiarity with DNA Batch processing
Knowledge with Automic Automation Software and/or OpCon.
Travel required: Up to 10%Preferred Skills, Experience, and
Education: Prior conversion experience.
Ability to multitask, meet tight deadlines and complete all project
tasks and milestones as scheduled.
Ability to work independently and within a team environment.
Very strong analytical skills and the ability to make quick and
Solid understanding of financial industry business functions, in
order to assist clients in determining both short- and long-term
accounting and banking strategies.
Proven experience helping clients solve business problems.
The ability to provide clear and prompt communication flow
concerning client issues between client, staff and management.
Superior interpersonal skills, strong listening, written and oral
communication skills with a customer-support focused attitude.
Must have a strong technical aptitude.
Ability to constantly analyze data to identify performance
On call for nights, holidays and weekends required.Learn more about
a world moving faster than ever before, Fiserv helps clients
deliver solutions in step with the way people live and work today
financial services at the speed of life. With 24,000 associates, we
help more than 12,000 clients worldwide create and deliver
solutions to enable today's consumer to move and manage money with
ease, speed and convenience. Our Aspiration is to move money and
information in a way that moves the world. As a FORTUNE 500 company
and one of FORTUNE Magazine Worlds Most Admired Companies for the
sixth consecutive year, we are committed to excellence and
In this role you will be aligned with solutions to our banking
customers. We deliver comprehensive bank platforms and value-added
products and services for community, mid-tier, and large financial
institutions. We offer flexible technology solutions that enable
financial institutions to quickly align to customers' expectations.
With a modular approach to delivery, financial institutions can
preserve platform investments while delivering both updated
functionality and a consistent experience across channels.
From understanding consumer needs based on the latest research to
analytics and advisory services that help identify growth
opportunities from accounts, payments and industry data, we help
clients access and act on data to create better outcomes
Fiserv bank platforms Cleartouch, DNA, Precision, Premier,
Signature enable banks to efficiently manage a wide range of
activities such as account opening, deposits, withdrawals, loans,
customer information management, and general ledger and accounting
tasks. Each Fiserv bank platform has unique capabilities, but they
all help our clients improve customer service and streamline their
We welcome and encourage diversity in our workforce. We are an
equal opportunity employer/disability/vet.
Explore the possibilities of a career with Fiserv and Find Your
Forward with us.
Keywords: Fiserv, Little Rock , PS Support Services Consultant, Professions , Little Rock, Arkansas
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