IT Customer Services Technologies Analyst I

Company: Hornet Staffing, Inc.
Location: Little Rock
Posted on: March 19, 2023

Job Description:

Duties:

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• Information Technology Customer Service (ITCS) Technologies Associate Analyst serves as second level support for end users providing incident resolution by restoring services or escalating to appropriate Information Technology (IT) resource(s) which includes categorizing and maintaining related incident logs.
  
• Incumbent works with various teams and assists with incorporation, installation, training, support and coordination of new and ongoing projects. along with providing support for existing applications, remote users, desktop computers, desktop peripherals, laptops, corporate owned smart devices, VDIs, and other emerging technologies.
  
  Skills:
  
  Required Skills, Knowledge, and Experience:
  
  
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  • Knowledge of troubleshooting computer hardware and/or software.
    
    Education:
    
    
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    • High School Diploma or Equivalent Must meet one of the following:
      
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      • Bachelor's degree with a minimum of 24 semester hours in computer, analytical, or data-processing related studies.
        
      • One (1) year experience supporting end user technologies such as but not limited to Windows 10 OS Devices, Android Devices, iOS devices, and Chromebooks.
        
        
        

Keywords: Hornet Staffing, Inc., Little Rock , IT Customer Services Technologies Analyst I, Professions , Little Rock, Arkansas