Guest Service Rep- Courtyard Little Rock Downtown
Company: McKibbon Hospitality
Location: Little Rock
Posted on: January 15, 2022
What Makes a McKibbon Hotel Front Desk Agent?
The hotel front desk agent is often the first person to interact
with guests, providing exceptional customer service. As the
friendly face of the property, the front desk agent has a relatable
personality and a great desire to work with people. You are
responsible for communicating in a welcoming and efficient manner,
while ensuring that guests' needs are properly addressed. - We
offer competitive compensation and benefits, a tight-knit and
supportive work environment, plus numerous opportunities for
professional development and advancement. Become part of our family
and see why so many of our associates have made McKibbon
Hospitality their career home.
A Day in the Life:
Provide exceptional customer service
You will anticipate guests' needs, respond promptly and acknowledge
all guests in a timely manner.
You will maintain positive guest relations at all times.
You will resolve guest complaints and ensure guest
You will maintain a complete knowledge of: hotel features/services,
hours of operations, room rates, special packages and promotions,
daily house count and expected arrivals/departures, and scheduled
daily group activities.
You will process all guest check-ins, and verify registration
information with the guest.
You will handle overbooked or 'walked' guests.
You will accept and record wake-up call requests.
You will communicate pertinent guest information to designated
departments/personnel (i.e., special requests, amenity
You will resolve discrepancies on the room status report with
You will train with and learn Food and Beverage operations to fill
in as needed.
Previous experience working as a front desk agent or in a similar
A high school diploma or equivalent vocational training
Experience working at a hotel establishment (highly desired)
Flexible work schedule
Proficiency with computers
Basic math skills
The ability to provide excellent customer service and maintain a
professional demeanor at all times
The ability to input and access information in the property
management system and/or points-of-sale system
Great verbal and written communication skills
The ability to create a fun and supportive working
Keywords: McKibbon Hospitality, Little Rock , Guest Service Rep- Courtyard Little Rock Downtown, Sales , Little Rock, Arkansas
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