Healthcare Customer Service Representative - Remote USA

Company: TTEC
Location: Little Rock
Posted on: November 26, 2022

Job Description:

At TTEC, we are all about the Human Experience. Elevated. As a Healthcare Customer Service Representative working remotely , you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning, employment experience. Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. On a typical day, you'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues What You Bring to the Role
  • High speed internet connection (> 15 mbps)
  • 6 months or more of customer service experience
  • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
  • High school diploma or equivalent
  • Computer savvy What You Can Expect
    • Knowledgeable, encouraging, supporting and present leadership
    • Diverse and community minded organization
    • Career-growth and lots of learning opportunities for aspiring minds
    • TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages of $14 to $17
    • And yes all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit . A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.

Keywords: TTEC, Little Rock , Healthcare Customer Service Representative - Remote USA, Sales , Little Rock, Arkansas