Customer Retention Specialist - State Farm Agent Team Member
Company: Anthony Smith - State Farm Agent
Location: Alexander
Posted on: February 17, 2026
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Job Description:
Job Description Job Description You May Be a Great Fit as a
Customer Retention Specialist at Anthony Smith - State Farm Agent
if: Youre the person people call first when life goes sideways -
calm, steady, and ready to help. You genuinely care about your
community and are dedicated to providing excellent service that
makes a positive impact on the people around you. Youre a natural
relationship-builder who earns trust quickly and keeps it. You
listen first, then guide , making customers feel understood while
confidently recommending solutions. Youre compassionate under
pressure and can guide someone through their worst day with clarity
and empathy. Location Address: Little Rock, AR 72002 At Anthony
Smith - State Farm Agent, were here to help people protect what
matters most. We take pride in serving our community with
integrity, care, and real support. Whether were helping someone
navigate a claim or personalize a plan, we believe in doing
meaningful work that makes a difference. If you're looking to grow
your career, help others, and be part of a team that strives to do
good every day, youll fit right in with us . Seeking a Customer
Retention Specialist to support ongoing customer relationships and
contribute to office growth. This position focuses on outreach,
policy renewals, and relationship maintenance. Responsibilities
Communicate with existing customers regarding renewals and coverage
options. Review accounts and assist with updates or changes as
needed. Identify opportunities to enhance customer satisfaction and
engagement. Maintain accurate records and documentation of
interactions. Collaborate with team members to meet retention and
outreach objectives. Qualifications Strong interpersonal and
problem-solving abilities. Effective communication and listening
skills. Detail-oriented with a focus on customer experience.
Previous experience in customer service or account management
preferred. Must be able to obtain applicable state insurance
licenses. This is a remote position.
Keywords: Anthony Smith - State Farm Agent, Little Rock , Customer Retention Specialist - State Farm Agent Team Member, Sales , Alexander, Arkansas
