Receptionist Team Lead
Company: Arkansas Urology
Location: Little Rock
Posted on: April 18, 2024
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Job Description:
Description: The Team Lead is responsible for overseeing and
supporting front desk staff while responsible for checking in and
checking out patients during peak times. Responsible for
maintaining a high level of patient care and acting as an
educational resource for front desk staff. Responsible for
assisting front desk staff wherever needed. ESSENTIAL DUTIES AND
RESPONSIBILITIES Responsible for daily front staff schedule.
Responsible for keeping daily schedule up to date and re-assign
staff as needed throughout the day. Responsible for scheduling
adequate front desk staffing. Responsible for the general flow of
patients and assigning front staff and support staff to cover
patient volume. Responsible for providing guidance on front desk
procedures and answer questions regarding protocol. Responsible for
helping develop and implement training and education to train new
staff. Responsible for documenting performance of front desk staff
and report this to the Operations Manager. Responsible for meeting
with management team to discuss personnel issues and address and
solve problems among staff. Responsible for keeping patients
informed of status by informing them if provider has had to leave
to go to hospital or other unforeseen issues. Listen to Team
feedback and help resolve issue/conflicts. Report system issues
with phones, faxes for EMR (Athena). Responsible for all regular
duties as outlined in the Receptionist Job Duties. Perform any
other related duties as required or assigned. Requirements: To
perform this job successfully, an individual must be able to
perform each essential duty mentioned satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. EDUCATION AND EXPERIENCE High
school or GED diploma required with two years of customer service
experience minimum. Proven work experience as a previous Team Lead
or in a Supervisory role, preferably in a healthcare setting, with
leadership abilities and a high level of interpersonal skills to
handle sensitive and confidential matters. Good PC and
communication skills and a high level of attention to detail.
PId15f889fa588-26276-34016241
Keywords: Arkansas Urology, Little Rock , Receptionist Team Lead, Administration, Clerical , Little Rock, Arkansas
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