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Patient Representative

Company: University of Arkansas System
Location: Little Rock
Posted on: March 19, 2023

Job Description:

Current University of Arkansas System employees including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workday search bar to view open positions.

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Type of Position:
Clinical Staff - Nursing
Job Type:

Work Shift:

Sponsorship Available:

Institution Name:
University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

The safety of our team members at the University of Arkansas for Medical Sciences is our top priority. For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with our Student & Employee Health Services dept. UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

    Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

    UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

    At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more:

    For general application assistance or if you have questions about a job posting, please contact Human Resources at

    ICE - MUSL Therapy Access Staff

    Department's Website:

    Summary of Job Duties:
    Check-In & Out/Scheduling Procedures
    Schedules, reschedules, and coordinates appointments using hospital software by performing visit notifications to patients, pre-registration of patients as needed; inputs and/or updates accurate patient information; processes walk-ins, creates new patient charts, accesses systems for orders, works patient portal and maintains tracker board for multiple departments; Issues school/work excuses, sends out no show letters.

    Insurance Verification/Benefit Explanation
    Conducts insurance verification and benefit explanation by running eligibility on patients, performs ABN completion; conducts authorizations and pre-certifications, tracks pre-authorizations, maintains referrals; enters benefit and authorization information; obtains OON waiver and coordinates completion of OON waivers.

    Reports (Medical & Maintenance)
    Maintains initial plans of care (signatures, etc.), inputting daily and monthly statistics and communicates any medical record issues, running various maintenance reports (i.e. bogies, denials, open encounters, laser arc reports, cancelled clinic reports, etc.)

    POS Collections & Patient Counseling
    Collects and post payments and issues receipts; reconciliation/management of daily deposit and change fund; counsels patients on any and all related financial information (i.e. hospital discounts and reviewing Medicaid screening); monitors patient balances using the matrix payment method; pre-counseling patients regarding the payment expectation for service.

    Charge Entry
    Completes UB value codes, inputs daily charges and reconciles charges.

    Professional Development
    Attends required training and/or in-services, Attends staff meetings and participates in the orientation and/or training of new staff., Participates in annual educational needs assessment, Maintains required job skill competencies and completes skill assessments annually; completes and maintains documentation of continuing education hours annually.

    Other duties may be assigned to this position.

    High school graduate, GED, or formal education equivalent.

    Seven years of training and/or experience in business office administration, customer service, or related work of which three years' experience is in patient registration, scheduling, or billing in a healthcare environment OR Bachelor's degree plus three years' experience in patient registration, scheduling, or billing in a healthcare environment.

    Additional Information:

    Salary Information:
    Commensurate with education and experience

    Required Documents to Apply:

    Optional Documents:

    Proof of Veteran Status
    Special Instructions to Applicants:

    Recruitment Contact Information:

    Please contact for any recruiting related questions.

    All application materials must be uploaded to the University of Arkansas System Career Site

    Please do not send to listed recruitment contact.

    Pre-employment Screening Requirements:
    Annual TB Screening, Criminal Background Check, Substance Abuse Testing

    This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

    Constant Physical Activity:
    Hearing, Manipulate items with fingers, including keyboarding, Talking
    Frequent Physical Activity:
    Feeling, Grasping, Reaching, Sitting, Standing
    Occasional Physical Activity:
    Crouching, Driving, Kneeling
    Benefits Eligible:

Keywords: University of Arkansas System, Little Rock , Patient Representative, Other , Little Rock, Arkansas

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